Meet Wendy Leebov
Since 2002, Wendy has provided services through Wendy Leebov Inc. (Now Leebov Golde & Associates). Previously, during 20 years of service with Albert Einstein Healthcare Network in Philadelphia, Wendy served as VP, Human Resources and Associate VP, Organization and Staff Development. She also founded the Einstein Consulting Group, nationally respected for helping more than 300 healthcare organizations execute strategies to achieve the quality patient experience, leadership effectiveness, and staff retention. A communication fanatic, Wendy has written more than twelve books for health care, as well as toolkits, guides, instructional manuals, slide shows, and articles. In 2008, AHA Press published two books by Wendy, including Wendy Leebov’s Essentials for Great Patient Experiences and Wendy’s Leebov’s Essentials for Great Personal Leadership. Also in 2008, HcPro published her book Physician Entrepeneurs: The Quality Patient Experience. With a gift for clear, concrete writing, Wendy makes important but uncommon skills explicit and accessible to the healthcare devotee. Wendy’s groundbreaking, video-based Patient Experience Skill-Building System (including The Language of Caring and GREAT Every Time programs) helps organizations enhance the patient experience and improve their HCAHPS performance. With short, easy-to-run, video-based “skill-builders” and concrete follow-up and hardwiring tools, managers lead their teams. Designed for intranet installation and convenient online access 24/7. Subscribers rave about Wendy’s free monthly e-newsletter, HeartBeat on the Quality Patient Experience, filled with concrete tips and tools Education: Wendy Leebov received her Bachelor of Arts in Sociology/Anthropology from Oberlin College as well as her Master’s in Education and Doctorate in Human Development from the Harvard Graduate School of Education. Wendy’s Awards:
Testimonials: "Wendy's passion for the quality patient experience is infectious. From our first meeting with Wendy, we knew that her approach matched our organization perfectly. Her concepts are easily understood and embraced by staff and physicians. We have seen consistent increases in our patient satisfaction scores as a result of the training provided by Wendy and her excellent team of associates. We look forward to a long relationship and continued counsel from Wendy and her team." John P. Massimilla, FACHE VP, Administration/COO Chambersburg Hospital "Wendy has helped our system build a highly desired culture of service excellence. She has helped us develop and implement house-wide campaigns, taught us best practice tactics, promoted customer-centered teamwork, and provided leadership with coaching and retreat facilitation. Wendy and her associates have a remarkable impact." Vince Mazella Corp. Director, Training and Organizational Development Crozer-Keystone Health System, Upland, PA "As the Director of Organizational Development & Training at Cooper University Hospital, I've used Wendy's program, "Care with Compassion," to help us build our service culture consistent with our mission of providing patient and family-centered care. She has provided training to our top leaders and has prepared trainers to train our staff. Soon, we will have trained 1600 of our employees. We have gotten rave reviews from our staff and managers at all levels and are seeing real changes in our service culture. Her training materials are outstanding and we just purchased part 2 in her Care with Compassion series, "Dealing with Difficult Situations." There's no one I would rate more highly than Wendy when it comes to supporting sustainable culture change in organizations." Sharon Weinman Director of Organizational Development and Training Cooper University Hospital "Wendy is an incredible coach, leader, writer and Organizational Development expert. She has helped our organization set a foundation for service and competency that we continue to build on today. She has coached thousands of staff in our organization to develop and grow, and has been a key contributor to our success.” Kelly Yeager, Corporate Director Organization and Staff Development Albert Einstein Healthcare Network Return from Meet Wendy Leebov to Leebov Golde Associates Return from Meet Wendy Leebov to Quality Patient Experience Home |
