More about Wendy Leebov

Wendy Leebov is a passionate advocate for the quality patient experience, healing environments and service excellence by design. Wendy scouts best practices, learns from experience, and dedicates herself to helping healthcare teams demonstrate and express the caring that has always inspired them to do their caring work.

Wendy and her talented team of Associates provide speeches, workshops, toolkits, and implementation support for culture change strategies for enhancing the patient and employee experience.

Since 2002, Wendy has provided services as an independent consultant through Wendy Leebov Inc. Previously, during 20 years of service with Albert Einstein Healthcare Network in Philadelphia, Wendy served as VP, Human Resources and Associate VP, Organization and Staff Development. She also founded the Einstein Consulting Group, nationally respected for helping more than 300 healthcare organizations with strategies to achieve the quality patient experience, leadership effectiveness, and staff retention.

With her warm, personal and encouraging style and clear thinking, Wendy facilitates constructive dialogue in planning sessions, focus groups, think tanks and employee meetings. She is also a dynamic, inspirational speaker with healthcare leaders, frontline staff and physicians. With extraordinary skills in communication, training design and delivery, Wendy is known for making hard skills learnable and motivating people to stretch and apply skills that set them apart.

A communication fanatic, Wendy has written more than twelve books for health care, as well as toolkits, guides, instructional manuals, slide shows, and articles. This spring (2008), AHA Press published two books by Wendy, including Wendy Leebov’s Essentials for Great Patient Experiences and Wendy’s Leebov’s Essentials for Great Personal Leadership. With a gift for clear, concrete writing, Wendy makes important but uncommon skills explicit and accessible to the healthcare devotee.

Wendy received her Bachelor of Arts in Sociology/Anthropology from Oberlin College as well as her master’s in education and doctorate in human development from the Harvard Graduate School of Education.