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Wendy Leebov E-Newsletter: Back Issues
Insights and Best Practices that Inspire
Focus, Action and Results
Are you curious about what's inside past issues of Wendy Leebov's HeartBeat on the Quality Patient Experience?
We post e-newsletter back issues here so you can access Wendy's insights and best practices easily as you pursue the quality patient experience.
January 2009:
Feature Story: The Keys to Accountability: Overcoming Mixed Feelings
February 2009:
Feature Story: The Keys to Accountability: "If it is to be, it’s up to me."
March 2009:
Feature Story: The Keys to Accountability: Clear Agreements
April 2009:
Feature Story: The Keys to Accountability: Accountability Across Lines
May 2009:
Feature Story: Nurses Week: Celebrating Nurses’ Caring
June 2009:
Feature Story: Workplace Hostility: First, Name It...But Don’t Stop There!
July 2009:
Feature Story: Workplace Hostility: Creating a Distress Signal: Speaking Up and Forgiving
August 2009:
Feature Story: Four Pointers on Nonverbal Communication
September 2009:
Feature Story: In-Room Computing Does NOT Have to Hurt Patient-Caregiver Communication!
October 2009:
Feature Story: Can Empathy Be Learned?
November 2009:
Feature Story: The Maddeningly Difficult Patient
December 2009:
Feature Story: Have a Happy Holiday and Pay It Forward!
January 2010:
Feature Story: Making Standards Come Alive
February 2010:
Feature Story: In Tough Times, How Can We Elevate Morale and Stay on Course with Service Excellence at the Same Time?
March 2010:
Feature Story:The Million-Dollar Question: “How Can We Get Our Senior Leaders to Hold People Accountable?”
April 2010:
Feature Story: Communicating Emotional Support: Beyond the Basics
May 2010:
Feature Story: “No Decisions About Me Without Me!”
June 2010:
Feature Story: ““Do As I Say, Not As I Do”: Double Standards and Accountability
July 2010:
Feature Story: No More Negativity
August: 2010
Feature Story: The Word Spreads Faster Than Ever Before
September: 2010
Feature Story: The E.D. Experience: Up Close and Personal
October: 2010
Feature Story: Rounding That Isn’t
November: 2010
Feature Story: Hire Standards
December: 2010
Feature Story: Family Members as Partners: It Takes a REVOLUTIONARY Mindset Shift!
January: 2011
Feature Story: Commanding Respect from Disrespectful Physicians
February: 2011
Feature Story: “Sign In and Have A Seat.”
March: 2011
Feature Story: Patient-Centered “Always” Behaviors
April: 2011
Feature Story: Are You and Your Team on Automatic Pilot?
May 2011:
Feature Story: Patient-Centered Care:The Best Way to Become Culturally Competent
June 2011:
Feature Story: The Transforming Medical Practice
July 2011:
Feature Story: Patients, Please CUS at Me Any Time!
August 2011:
Feature Story: “But I Don’t Deal Directly with Patients.”
September 2011:
Feature Story: Receptionists, Ward Clerks and Unit Secretaries: Front-Desk Power and Opportunity!
October 2011:
Feature Story: Taking the Pulse on Leadership Effectiveness
November 2011:
Feature Story: Goodbyes Leave a Last and Lasting Impression
December 2011:
Feature Story: Handoffs: Your Opportunity to Transfer the Trust
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