Speeches on
Good-to-GREAT in Everyday Encounters
by Wendy Leebov
A consistent, reliable, predictably high quality patient experience is a matter of design. Caregivers perform greetings, handoffs and goodbyes repeatedly throughout their day or night. By designing and adopting impressive routines during these “touchpoints,” caregivers build patient trust and confidence, reducing anxieties and complaints and building people’s confidence in the entire health care team.
Sampling of Recent Speeches on Good-to-GREAT by Wendy Leebov
| Speech Title | Client | Event | Leading the Way from Good to GREAT
| Cooper Medical Center;
Camden, NJ
| Leadership Summit
| Wendy Leebov’s Essentials for the Great Patient Experience
| Picker NRC National Symposium on Patient-Centered Care
| Annual Symposium
| Focus on Patients and Family: From Good to GREAT in Staff Performance
| Institute for Healthcare Improvement;
Boston, MA
| National Conference Presentation
| Excellent Communication is a Matter of Design
| Kaiser Medical Centers;
Oakland, CA
| Annual Conference of Medical Centers
| From Good to Great: The Great Patient Experience in Medical Practices
| Institute for Clinical Systems Improvement
| Provider Collaborative
| Leading the Way from Good to GREAT
| Binghamton United;
Binghamton, NY
| Hospital Leadership Meeting
| Conscious Customer Service: Going from Good to GREAT!
| Lexington Medical Center;
Columbia, SC
| Leadership Retreat and
Employee Training
|
To inquire,
contact Wendy.
Return from Speeches on Good-to-GREAT to Healthcare Professional Speaker Wendy Leebov
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