Speeches on
Good-to-GREAT in Everyday Encounters
by Wendy Leebov

A consistent, reliable, predictably high quality patient experience is a matter of design. Caregivers perform greetings, handoffs and goodbyes repeatedly throughout their day or night. By designing and adopting impressive routines during these “touchpoints,” caregivers build patient trust and confidence, reducing anxieties and complaints and building people’s confidence in the entire health care team.

Sampling of Recent Speeches on Good-to-GREAT by Wendy Leebov

Speech Title	Client	Event
Leading the Way from Good to GREAT	Cooper Medical Center; Camden, NJ	Leadership Summit
Wendy Leebov’s Essentials for the Great Patient Experience	Picker NRC National Symposium on Patient-Centered Care	Annual Symposium
Focus on Patients and Family: From Good to GREAT in Staff Performance	Institute for Healthcare Improvement; Boston, MA	National Conference Presentation
Excellent Communication is a Matter of Design	Kaiser Medical Centers; Oakland, CA	Annual Conference of Medical Centers
From Good to Great: The Great Patient Experience in Medical Practices	Institute for Clinical Systems Improvement	Provider Collaborative
Leading the Way from Good to GREAT	Binghamton United; Binghamton, NY	Hospital Leadership Meeting
Conscious Customer Service: Going from Good to GREAT!	Lexington Medical Center; Columbia, SC	Leadership Retreat and Employee Training

To inquire, contact Wendy.

Return from Speeches on Good-to-GREAT to Healthcare Professional Speaker Wendy Leebov

Return from Speeches on Good-to-Great to Quality Patient Experience Home

Speeches onGood-to-GREAT in Everyday Encountersby Wendy Leebov

Speeches on
Good-to-GREAT in Everyday Encounters
by Wendy Leebov