Essential Skills for Communicating with Patients
Assertiveness Skills for Professionals in
Health Care by Wendy Leebov

Many health care employees lack key skills for communicating with patients, families, physicians and coworkers well and for dealing effectively with difficult situations. By developing assertiveness as our preferred way of behaving, we can operate in ways that show respect for ourselves and respect for others. This clear nuts and bolts guide for frontline employees helps them to strengthen their assertiveness skills, improving their interpersonal relationships, enhancing their self-esteem and getting more of what they need in order to perform their jobs effectively with and for customers. A great text for staff development or coaching individuals in handling difficult situations with customers and coworkers.

Content