Meet Regina Ehrline
 Regina Ehrline is a wonderful presenter and seasoned trainer. Attendees love her programs because she is dynamic, engaging, funny and concretely helpful in building skills that help people be more effective in their challenging and stressful work.
Currently, Regina develops and conducts training programs for all levels of staff and physicians at Cooper University Hospital. Her classes include Time Management, Care with Compassion, Dealing with Difficult Situations, a 10-week Management Essentials Course, Resolving Conflicts, BEST Styles, and many more. Regina has conducted Language of Caring and Great Every Time seminars at many hospitals in Pennsylvania and New Jersey, including Mercy Hospital, St. Mary Medical Hospital, and Shore Memorial Hospital.
Previously, Regina worked for many years with MCI Telecommunications as Field Marketing Manager, Branch Service Manager, University/Government Marketing Manager, and National Account Support Consultant. Her fanatical commitment to great customer service was confirmed when she won MCI’s Top Service Manager Award -- a trip on the Orient Express.
Regina has 3 children, one born with serious health issues. She has always been grateful for all those years in Customer Service – it made her strong, able to inquire and probe for more information, care, respect, and answers for her daughter. Regina knows firsthand the extreme value of compassionate healthcare.
Education:
Regina received her Bachelor of Science Degree in Industrial Technology from Montclair State University, Montclair, NJ.
Testimonials:
“Regina Ehrline’s “passion for compassion” is infectious. The participants at our seminar now understand how to communicate with patients from the heart.”
Donna Knight, CPHRM, CPHQ, Healthcare Risk Consultant
“Regina is a very pleasant, upbeat and charismatic young lady who was kind enough to conduct 4 customer service refresher sessions with both the CUH Telephone Operators and HealthCare Access Receptionists. Regina connected quickly with the staff and was very well received by all. She brought with her many great ideas, scenarios and props for the ladies to work with. As the staff’s manager, Regina was very helpful to me as well, as she took great notes and listened to the concerns of the staff. This was a wonderful aid as I was able to take the list of obstacles that the staff were experiencing and handle them one by one. I look forward to working with Regina again and I whole-heartedly recommend her services.”
Susan Baxivanos, HealthCare Access, Customer Service Manager
Cooper University Hospital
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