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The Physician Patient Relationship:
Key to a Quality Patient Experience, Patient Outcomes, Loyalty ---and High CAHPS Scores
The physician patient relationship is the most powerful influence on patient and family satisfaction with their healthcare experiences. And the factor in this relationship that matters most is communication. Grounded in research on correlates with patient satisfaction, the CAHPS Hospital Survey and the CAHPS Clinician and Group Survey both include substantial sections on the physician patient relationship with an emphasis on communication quality.
Click here
for a brief overview of CAHPS.
The Pivotal Role of Communication Quality
Communication quality is not a matter of “you have it or you don’t!” With focused skill-building that emphasizes the concrete nuts and bolts, physicians can greatly enhance their communication with patients, earning their trust, gratitude and loyalty as well as higher ratings on CAHPS, Picker and Press Ganey patient satisfaction surveys.
The following skill areas are rich with opportunity for improvement:- Effective openings and closings
- Anxiety-reducing handoffs
(free tool)
- The powerful practice of presence and its impact on patient perceptions of time spent with their physician
- How to attend to the patient and computer at the same
time
(free tool)
- How to engage the patient and improve outcomes
- How to overcome cultural barriers
- How to handle hard conversations
- How to make your closings positively memorable
More Free Tools
Keys to a Quality Physician Patient Relationship
Communicating Caring: Physician Self-Check
Services
Wendy Leebov and Associates offers
Continuing Medical Education for Physicians
(in hospitals or physician groups) to help physicians enhance their communication skills. This
New York Times article
provides powerful rationale for investing in physician training.
Sampling of Recent Clients for Physician Development- Affiliated Pediatric Practices; Needham, MA (two-phase training program)
- Christiana Care; Christiana, DE (2-part program for hospitalists)
- Partners Community Healthcare Inc.; Boston, MA (programs for primary care physician practices)
- Primary Care Development Corporation; NY (programs for physicians at Woodhull Pediatrics and Jacobi Medical Center)
- Summit Health; Chambersburg, PA (programs for entire medical staff)
- Thomas Jefferson University Hospital; (program for 1st, 2nd and 3rd year residents)
Books for Physicians
Please
contact us
to discuss your unique needs and priorities.
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