Tuesday, May 28, 2013 [1-2pm (EDT)] New Directions: Leading the Way to Further Breakthroughs in the Patient Experience

Presented by Jill Golde, Partner and Senior VP, Leebov Golde Group, a mission-driven change agent, trainer and executive coach, expert in organizational change and the patient experience.

As hospitals all focus on improving the patient experience and optimizing payment under Value-Based Purchasing, national norms are going up, up, up. In this patient experience webinar, Jill Golde describes powerful tactics that extend the reach and impact of your strategies to date, helping you achieve higher and more sustainable results through what inevitably needs to be a forever process.

Highlights include: How to personalize the care experience in 5 minutes or less, real-time feedback that drives performance improvement, The Language of Caring applied to multi-cultural interactions, caring communication in the face of strained relationships with coworkers, and tried-and-true strategies to achieve physician engagement and alignment.

If your system would like to purchase several call-in lines contact us.

Tuesday, June 25, 2013 [1-2pm (EDT)] Medicine as Noble Work: For Physician Champions, Leaders and Individual Physicians

Presented by Dr. Carla Rotering, Director of Physician Services, Leebov Golde Group and Medical Director Respiratory and Pulmonary Rehabilitation at two Arizona medical centers, committed to helping physicians create and sustain caring, healing, and gratifying relationships.

The profession of Medicine is intrinsically noble, yet the current challenges in healthcare can sometimes separate physicians from the original principles we held at the time we first took our Oath. We have become less connected to our purpose, we work at a frenzied pace, we face endless frustrations, and we surrender more and more autonomy.

As a result, we not only experience less personal satisfaction and professional pride, but there is also evidence that medical errors are increased, we spend less time talking with patients, and we are less empathic. More diagnostic errors occur, costs increase, care suffers, and there are more ethical violations identified. In this workshop Carla Rotering, MD discusses how physicians can re-ignite their passion for their profession and for one another.

Highlights include: The relevant principles of a contemporary Hippocratic Oath, the power of mindful practice, the value of committing to “one thing”, and the re-discovery of our noble purpose as physicians.

Participants in this patient experience webinar will gain a variety of skills and tools including: Personal and leadership processes to re-connect with and re-energize our professional communities; tools to refresh our daily discipline; and tools to reframe “issues” for a more fulfilling future.

If your system would like to purchase several call-in lines contact us.

Cancellation Policy: You may cancel up to 7 days prior to the webinar. We'll refund your registration fee in full.

Refund Policy: While we don't offer a refund after your webinar has aired, if you are not completely satisfied, you may attend another webinar for free.