Patient Experience Skill Training
on Reducing Anxiety
Patient experience skill training on reducing anxiety is critical because anxiety reduction is an essential ingredient to cooking up a consistently quality patient experience.
Many healthcare employees resist the message, “Make patients happy.” And it’s no wonder. How HAPPY can patients be when they are not where they want to be and they are dealing with fear, pain and illness as well as insecurity about their futures?
Because we serve people who are fraught with anxiety, our challenge in health care is really different from the challenge to Disney, the Ritz Carlton and other entertainment businesses. Our challenge is this: How can we prevent or reduce the anxiety of patients and families? The more we can lessen their anxiety, the more they will be:- Relaxed
- Cooperative
- Engaged in their own healing
- Grateful to us for our compassionate care and service
And the better their health outcomes.
Wendy Leebov and Associates provides training on reducing anxiety for leaders that builds commitment to the goal of reducing patient and family anxiety and provides a simple process for identifying key anxiety points where caring communication skills will have the most positive benefit for patients and families. Leaders also learn to engage their teams in identifying key words or scripts that relieve anxiety at these key points.
Training for employees
engages employees in trying out best practices that are anxiety-reducing in their routine care and service processes.
Please
contact us
to discuss your training needs and priorities.
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