Patient Experience Skill Training
on Caring Communication
Why invest in patient experience skill training on caring communication?
Without question, members of our teams care about patients and families. But sadly, their caring may not come across to patients and families because they are so task-oriented that they neglect to EXPRESS their caring. Also, even when caregivers intend to express their caring, they may not be adept at the language of caring, so their caring does not come across strongly to patients and families.
The result: Patients and families often complain that many caregivers may be competent but not caring, efficient but not empathetic.
You can elevate the patient experience to a higher level by helping your team express their caring more effectively and consistently.
How?- By refocusing members of your care team on the important role empathy and emotional support play in patient outcomes and satisfaction
- By alerting staff to the need to balance task-oriented communication with caring communication, and
- By strengthening staff skills in speaking the language of caring
We Can Help
Wendy Leebov and Associates can help your healthcare team speak the language of caring and be recognized for it by appreciative patients (and higher CAHPS scores). We provide a variety of services that can help your staff communicate their caring in a heartwarming, impressive way that is FELT by the patients, families and coworkers on the receiving end.
These services are built around two powerful models (©2007, Wendy Leebov):- The Heart-Head-Heart Communication Model, and
- The Seven Skills That Communicate Caring
We tailor patient experience skill training on caring communication to specific settings, so that people find the demonstrations and examples directly relevant to their work world.
Testimonial
Feedback and evaluation results of the Caring Communication workshops this week have been fantastic! We held 6 sessions and trained 320 staff. The co-trainers at each of my sessions have been wonderful--management and staff. They are well prepared and to the audience it appears like they have trained on this for years. Thank you so much for helping us put together a program that has such impact. I'm positive we will see our nursing and caregiver communication patient satisfaction scores rise as a result.
Dianna Reely
Vice President of Patient Experience
Overlake Hospital Medical Center
Read more about caring communication skill training tailored to:
Nurses and other direct caregiversPhysiciansMedical practices and ambulatory care
Emergency department teams
Wendy Leebov and Associates make this training available in several ways:- We provide facilitators for multiple sessions with employees.
- We train your in-house facilitators and license use of the program and all associated media and materials to you.
- We design a delivery approach tailored to your organization.
Please
contact us
to discuss your training needs and priorities.
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