Patient Experience Skill Training for
Everyday Encounters: From Good to GREAT
Why Invest in Patient Experience Skill Training for Everyday Encounters?
Day in and day out, every member of the healthcare team handles three situations: Greetings, handoffs and goodbyes. Given the high frequency of these “moments of truth”, improvement from inoffensive or good to consistently GREAT performance during these touchpoints has a significant positive impact on the patient and family experience.
Skill Training for Everyday Encounters:- Builds a compelling case for moving from good to GREAT in everyday situations and performing at an impressive level consistently
- Provides special skill-building on the pivotal skill of presence (undivided, respectful attention to the other person for the precious moments you’re communicating)
- Examines key words and nonverbal behavior that reflect best practice approaches to greetings, handoffs and goodbyes
- Engages participants in demonstrations and practice
- Includes tips on refining and adopting great greetings, handoffs and goodbyes specific to one’s job
- Provides great materials including session handouts and a handy set of “Reminder Cards” with tips and scripts
Wendy Leebov and Associates makes this training available in several ways:- We provide facilitators for multiple sessions with employees.
- We train your in-house facilitators and license use of the program and all associated media and materials to you.
- We design a delivery approach tailored to your organization
Consider possibilities for tailoring Skill Training for Everyday Encounters to your specific setting:Medical practices and ambulatory care
Emergency department teams
Please
contact us
to discuss your training needs and priorities.
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