Enhance the Nurse Patient Relationship
3 Workshops for Nurses
Enhance the nurse patient relationship and sustain meaningful change with one or all of these three powerful workshops.
#1: From “Good” to “Great” in Everyday Encounters:
A Two-Hour Refresher for Frontline Caregivers
Caregivers perform greetings, handoffs, reconnections and goodbyes repeatedly throughout their day or night. By adopting impressive routines during these “touchpoints,” caregivers build patient and family trust and confidence, reducing their anxieties and complaints. This enhances the nurse patient relationship and results in improved scores on CAHPS, Press Ganey, Picker and other satisfaction surveys.
#2: Caring Communication Skills for Nurses:
- Best practices for handling four everyday situations
- Impressive trust-building greetings
- Anxiety-reducing, confidence-building handoffs
- Personalized reconnections
- Heartwarming goodbyes
- The pivotal skill of “presence” during these key touchpoints
- Demonstrations and practice
- Great materials include key words/scripts and Reminder Cards
A Two-Hour Refresher on the Language of Empathy and Caring
Nurses are swamped! In their efforts to fulfill their multiple responsibilities and demands, many nurses appear determinedly task-oriented. Sadly, the caring that nurses feel may not come across to patients and families. This workshop refocuses nurses on the language of empathy and caring and how to use this language to personalize care, build patient and family trust and cooperation, reduce the anxiety associated with their plight, and improve the nurse patient relationship without taking more of their precious time.
- The difference between communicating from your head and your heart
- Seven tried-and true skills for making your caring felt
- How to make your caring felt without taking more time
Eileen, a veteran nurse, shares her surprising experience: “I’ve been a nurse for 35 years. I know my patients have always liked me and I thought I knew it all. But the talk about presence made me wonder if maybe I could do a little better on that. So, I tried it with a couple of patients. It felt weird, because I wasn’t used to sitting down and talking with them before I did the things on my list. It felt funny at first, but then they responded, and I thought, WOW, this really feels good. I’m so used to running around like a maniac. I hope the other old fuddy-duddies like me will try this before they reject it, because it’s really good --for everybody, and they’ll find it doesn’t take more time. Patients relax and trust us more, and so they’re not as demanding. I also remember more why I became a nurse.”
#3: Dealing with Difficult-for-Me People
Nursing professionals deal daily with patients, families, physicians and other coworkers whom they find irritating or frustrating. Faced with unsettling behavior, caregivers need to communicate with empathy, directness and tact. This program helps caregivers strengthen key communication skills that prevent and deescalate tough situations, so they can handle the situation responsibly with caring and without judgment, anger or irritability.
- Words and actions that make matters worse, despite the best intentions
- “Heart-Head-Heart Communication” and 6 specific ways to communicate heart-to-heart so patients and families feel your caring when the heat is on
- The Caring Broken Record: A terrific tool for delivering in a caring way the messages that patients, families and physicians might not want to hear
to discuss workshops and other services that enhance the nurse patient relationship--tailored to your unique needs and priorities.
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