| Speech Title | Client | Event |
Leading the Way from Good to GREAT
| Cooper Medical Center;
Camden, NJ
| Leadership Summit
|
Wendy Leebov’s Essentials for the Great Patient Experience
| Picker NRC National Symposium on Patient-Centered Care
| Annual Symposium
|
Service Lessons Learned from My Patient Experience
| Picker NRC National Symposium on Patient-Centered Care
| Annual Symposium
|
Fostering Soul at Work
| Community Hospitals;
Indianapolis, IN
| Leadership Retreat
|
Walking the Middle Management Tightrope
| Ascension Health;
St. Louis, MO
| Systemwide Leadership Retreat
|
Dealing with Difficult-for-Me People
| Mount Auburn Hospital;
Cambridge, MA
| Leadership Retreat and Employee Sessions
|
Excellent Communication is a Matter of Design
| Kaiser Medical Centers;
Oakland, CA
| Annual Conference of Medical Centers
|
Fostering Soulful Work
| Fairview Health Services;
Minneapolis, MN
| Annual Leadership Conference
|
Communicating with Empathy
| Tenet Health
| Annual Leadership Conference
Employee Workshops in Several Regions
|
Achieving Breakthroughs in the Patient Experience
| WellSpan Health;
York, PA
| Board, Executive, Medical Leadership Retreat
|
Leading the Way from Good to GREAT
| Binghamton United;
Binghamton, NY
| Hospital Leadership Meeting
|
Getting a Grip: Personal Coping Strategies for the Harried Manager
| Catholic Health Initiatives
| Teleconference
|
Getting a Grip: Personal Coping Strategies for the Executive Running Ragged
| Health Forum
| Speech at Annual Summit
|
Achieving Breakthroughs in Emotional Support
| Meriter Health Service;
WI
| Leadership Retreat Employee Training
|
Conscious Customer Service: Going from Good to GREAT!
| Lexington Medical Center;
Columbia, SC
| Leadership Retreat Employee Training
|
Service Recovery: The Skillful Handling of Complaints
| St. Mary’s Hospital;
Binghamton, NY
| Leadership Retreat Employee Training
|