Key Leadership Qualities in Healthcare
Health Care Managers in Transition:
Shifting Roles and Changing Organizations
by Wendy Leebov and Gail Scott

What are the key leadership qualities in healthcare managers necessary for effectiveness in the new millenium?

Especially for the health care manager, this book goes beyond rhetoric to describe ten role shifts critical to manager effectiveness in the new era. Beyond simply labeling these shifts, it provides personal change strategies to execute shifts in attitudes and behavior. Each chapter contains a self-assessment, cases that help the reader distinguish between “the old way” and “the new way”, and the costs and benefits of shifting to the “new way.”

Content

Topics	Selection of Tools
A New Era for Health Care Managers	New Demands and Manager Responses to the Squeeze Ten Role Shifts (Key Leadership Qualities in Healthcare)
From a Provider to a Customer Orientation	Viewing Your Service Through the Customers’ Eyes Service Culture Audit
From Getting By to Raising Standards	Envisioning and Talking “Excellence” Involving Your Staff in Raising Standards Model for Communicating New Expectations
From Directing to Empowering Your Staff	Invitation to an Input Meeting Coaching Employees Use Sound Judgment in Choice Situations Replacing Obstacles with Backup Systems
From Employee as Expendable Resource to Employee as Customer	Creating a Close Supportive Team Pulse-Taking and Personal Interviews Language of Appreciation Monitoring Employee Satisfaction and Personal Accountability
From Reactive to Proactive Behavior	Freeing Up Time for Proaction Initiative in Increments Doing Your Homework: Blueprint for Making Your Case Energizing Self-Talk
From Tradition and Safety to Experimentation and Risk	Adopting an Experimenter’s Mindset Intelligent Risk-Taking Cultivating Allies
From Busyness to Results	Process for Monitoring Results Meeting Formats That Emphasize Results
From Turf Protection to Teamwork Across Lines	The Meeting Format: Sharing/Problems/Plans Peer Discussion Forums and Mutual Consultation Liaison Teams, Greenhouses, and “Making Our Case” Groups
From “We-They” Thinking to an Organizational Perspective	Sharing the Big Picture Keeping the Faith
From Cynicism to Optimism	Confronting Others’ Negativity Optimism Injections in Staff Meetings Establishing a “Free Zone”
Gaining Organizational Support for Role Changes	Organizational Support Shift by Shift A Supportive Organization Culture and Accountability
Achieving Personal and Organizational Success	Your Pattern and Your Choices

Click here to learn about the leadership qualities in healthcare key to producing a quality patient experience.

Return from Health Care Managers in Transition to Books by Wendy Leebov

Return from Health Care Managers in Transition to Quality Patient Experience Home

Key Leadership Qualities in HealthcareHealth Care Managers in Transition: Shifting Roles and Changing Organizationsby Wendy Leebov and Gail Scott

Content

Key Leadership Qualities in Healthcare
Health Care Managers in Transition:
Shifting Roles and Changing Organizations
by Wendy Leebov and Gail Scott