Healthcare Training Videos
The Patient Experience Skill-Building System

• Easy-to-run skill modules that include compelling healthcare training videos and hardwiring toolkits
• Comprehensive strategy to enhance the patient experience and satisfaction
• Designed to produce results that endure

Two Programs Available Now!

Click below to learn the details and to view full-length (6-10 minutes each) healthcare training videos and sample materials.



The Language of Caring
(9 skill modules)






GREAT Every Time
(5 skill modules)

Or, scroll down to learn
about the rationale, goals and results.

View a sample video from The Language of Caring
"Heart-Head-Heart Communication"

Want to see other complete videos from The Language of Caring?

Click here.

View a sample video from GREAT Every Time
"Reduce Anxiety, Enhance Satisfaction!"


Want to see other complete videos from GREAT Every Time?

Click here.

Trouble Viewing the Healthcare Training Videos? If buffering interrupts your preview, press the pause button and wait a minute to see each video in its entirety.

Does This Sound Familiar?

The Patient Experience Skill-Building System will help you take your strategy a giant step forward.

This System:

• Helps healthcare professionals make their caring feel personal and patient-centered.
• Builds concrete skills that ease anxiety and convey empathy, and compassion.
• Guides managers and their teams to master, apply and hardwire best practices that become “the way we do things here.”

Results for Your Organization

• A more healing environment
• Higher scores on HCAHPS and other surveys
• Less anxious, more trusting patients, leading to improved health outcomes
• Greater employee satisfaction and retention
• Employee engagement and pride in contributing to your caring mission
• A reputation for not only great care, but great caring

Not Just Another Classroom Training Program

Does This Sound Familiar?

• “Our folks are swamped. We can’t spare them for long training sessions!”
• “We can't afford training as just a perq. We need results!”

From Wendy: I wanted to address these challenges. That's why I created The Language of Caring and GREAT Every Time.

Solutions:

• Training in bite-sized pieces: One skill at a time. Short and to the point. Each employee workshop takes less than 30 minutes.
• Managers lead their teams: They facilitate the easy-to-run process. They own responsibility for skill-mastery, job-specific application, hardwiring and results.
• Great toolkits to support learning and hardwiring: For each “Skill-Builder” --
  • Compelling instructional healthcare training video
  • Employee workshop guide and worksheets
  • Hardwiring/follow-up options and worksheets
  • Reinforcement tools (script/key word samples, skill reminder cards, poster, and recognition tools)
  • Suggestions for leaders
  • Assessment quiz for attendance tracking and competency evaluation
• Print-on-demand convenience: Materials in hard copy form and CDs. Leaders print just-in-time the materials they plan to use.
• On-line for any-time, any-place access: Site license to install all videos and materials on your intranet and/or Learning Management System. Take a look at WellSpan Health’s intranet screenshot.
  Click here for an overview of easy intranet setup.
• On-site leadership development: Prepares managers to inspire and engage their team, facilitate the process and ensure skill use and hardwiring.

Hear a Testimonial from WellSpan Health

Click here to read more about the WellSpan Health experience.


Do You Have Questions?

See our Frequently Asked Questions


Learn about Leadership Development to maximize results.


More About the Patient Experience Skill-Building System:

Built on Three Premises:

1. Consumers judge us by the quality of their total experience with us…and caring communication is key to an exceptional experience.
2. It’s people’s behavior, not intent, that affects how patients and families feel. With concrete skill-building on the language of caring, we can help our teams sharpen their skills and apply them consistently in their everyday work.
3. Healthcare employees are caring people. But, in an atmosphere of busy-ness and stress, people become so task-oriented that the people they serve might not feel their caring. We can help our teams to effectively communicate their caring, so patients and families feel it. The benefits: Greater trust and confidence in our care, less anxiety and more positive outcomes. In short: A better total experience in our caring hands.

For More Information, Contact Us:

We want to hear from you! Please ask your questions and request information about our video-based training systems.

Call Wendy directly at 215-413-1969 or fill out the form below.

We want to assure you that we protect your privacy by not sharing your information with any third parties.

THANK YOU for this chance to connect!

Act Now Please note that all fields followed by an asterisk must be filled in. First Name* First Name* Last Name* Last Name* Organization Position* Position* Phone Number * Phone Number * E-mail Address* E-mail Address* Number of Employees in Your Entire Workforce* Number of Employees in Your Entire Workforce* I am interested in the following More information and pricing Call me to schedule a free informational webinar Questions/ Comments Please enter the word that you see below.

Be sure to learn the details and preview more of our compelling healthcare training videos:

For The Language of Caring
For GREAT Every Time

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