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Healthcare Leadership Development:
Moving the Patient Experience
from Good to GREAT
Why Invest in Healthcare Leadership Development? - Effective leadership and a harmonious leadership team are KEY to achieving and sustaining breakthroughs in patient satisfaction.
- Your healthcare leadership team sets the stage for a healing environment for patients and families and a satisfying work climate for staff.
Leaders Are Your Leverage.
Even after dynamic, skill-oriented training programs and hard-hitting change strategies, service excellence and other patient satisfaction strategies fizzle unless your organization’s leaders step up and mobilize every work team to apply the learning and not only sustain but further the gains.
Health care leaders who are effective embrace
ten leadership roles
, all grounded in the premise that leaders are the PRODUCERs of memorable experiences of caring—experiences that are consistently and predictably impressive for patients and their families.
It is pivotal that leaders understand that primary responsibility for producing great patient and family experiences falls squarely on their shoulders.
Click here
to learn more about the role of Healthcare Leader as Producer of the Great Patient Experience.
Healthy Teams Succeed.
Broken relationships, workarounds, animosities sputtered under one’s breath, communication avoidance –these reflect a fractured team that causes stress, frustration and overload, and inevitably under-performance. That’s why it’s essential to invest in healthcare leadership. This means taking deliberate steps to build your leadership team’s relationships, foster regular, important communication and reach agreement about how best to work together to move the organization forward. Use
this tool
to help your leaders establish ground-rules for constructive team relationships.
Healthcare leadership is demanding to say the least. By providing leaders with help and support, everyone wins.
More Tools For Healthcare Leadership Development:Want comprehensive, ready-to-use, high-impact leadership development tools and strategies? Check out these new books from Health Forum and AHA Press:Learn more about other
Books
and Toolkits by Wendy Leebov.
See a sampling of
recent speeches
by Wendy Leebov geared to healthcare leaders.
Leadership Development Services by Wendy Leebov and Associates
Want to know how we can help? Click below.
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