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The Indispensable Health Care Manager:
Success Strategies for a Changing Environment
by Wendy Leebov and Gail Scott

These days, if a health care manager feels mastery of their job, it’s cause for suspicion. Competition, growth, financial stability, staff retention, and customer satisfaction are moving targets that continuously pose new challenges to healthcare leaders. This book inspires managers to stretch their thinking and their repertoire of skills, so they can become increasingly indispensable to your organization and ever more gratified on the job. Loaded with practical tools! This book is a learning guide for the individual manager and an ideal text for hands-on leadership development.

Content

ChaptersSelection of Tools
1:
Beyond the Willing and Able Manager

 
2:
From Provider Orientation to Customer Obsession



  • Listening to Customers-Attitude Check
  • Moving from Good to Impressive
  • Quick Service Warm-ups and Service Recognition Warm-Ups
3:
From Silo Thinking to Organizational Perspective



  • Big Picture Interview
  • Skip-Level Meetings
  • Meeting Mix Memory Aid
  • Mapping Downstream and Upstream Consequences
4:
From Directing to Coaching


  • Think of a Coach
  • Delegation Roadblocks
  • Coaching Model
5:
From Status Quo to Courage, Risk and Change


  • My Inner Talk
  • Making Your Case for Change
  • Where Are We Going and How Will We Get There?
6:
From Busyness to Results




  • Up-Front Results Imaging and Sticky-Note Planning
  • Interruption Control
  • Rapid Cycle Improvement Planning
  • The Finishing Frenzy
7:
From Telling to Facilitating Dialogue


  • Create a Safe Container
  • Setting Ground Rules
  • Important Topics for Regular Communication
8:
From Protecting Turf to Building Relationships


  • Interdepartmental Partnership Contract
  • Let’s Have Lunch
  • Feedback Model
9:
From Function Manager to Business Leader


  • Outside-In Thinking
  • Balanced Scorecard
  • Strategic Sabbatical
  • Straightforward Approach to ROI
10:
From Employee-as-Expendable to Employee-as-Precious



  • Employee Pulse
  • Coworker Commitments for Workgroup Harmony
  • Generational Differences
  • Work-Life Balance Bingo
11:
From Pressure and Overwork to Balance and Perspective

  • “Ligging”
  • Scheduling Your Priorities

12:
Becoming the Indispensable, Gratified Manager

  • A Tribute to You on Your Ninetieth
  • Interviews with Respected Others
  • Learning Process Preferences Audit

Our Price: $67.95


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