Meet Dorothy Sisneros

dorothy sisneros thunderbird

Dorothy Sisneros is Partner and Senior Vice President, Client Experience for Leebov Golde Group. She is also the founder and a Managing Partner of Thunderbird Leadership Consulting. Prior to Thunderbird’s formation in 2007, Dorothy was the founder and principal of Sisneros and Associates (1999). While the majority of Dorothy’s work over 30 years (as an employee and then as a business owner) has been with hospitals, physician practices and clinics, she has also worked extensively within the community college system as a faculty member, department chairperson and most recently as District Director of Executive Talent and Succession Planning.

Dorothy’s areas of expertise include:

  • Service Excellence implementation
  • Leadership Development
  • Peak Performance
  • Team Coaching
  • Executive Coaching
  • Strategic Planning
  • Enterprise Change Management
Dorothy knows the power of effective teams in the workplace and she is skilled at guiding leaders to engage the wisdom of their employees; helping people at all levels understand their contribution to mission, and assisting leaders to develop the authenticity and skills to accomplish their goals in a complex environment. Her ability to connect with people in a fun and satisfying manner creates energy, synergy and the excitement to accomplish challenging purposes. Dorothy is passionate about connecting people and capitalizing on their individual strengths. She moves people and ideas to excellence, focusing teams to meet their goals and transforming complex ideas and processes into positive outcomes. Dorothy has coached 100s of senior leaders and provided leadership coaching/development to thousands of mid-level and frontline leaders around service, leadership and patient experience skills.

Her clients within the Kindred Healthcare system included individual hospitals, geographic regions and the entire system as Kindred implemented an enterprise-wide service excellenceinitiative. Other recent clients include Abrazo Health, ProHealth Care System, Scripps Health, Mission Community Hospital, Maricopa Community Colleges, Banner Healthcare, Florida Community College - Jacksonville, Specialty Hospitals of Washington, Kozeny & McCubbin/Insight Title, and the Heart Hospital of New Mexico.

Through Thunderbird Leadership Consulting, Dorothy partnered with a Fortune 500 large healthcare company to develop and implement a Service Excellence Initiative for its 80+ hospitals. Highlights of the work over four years included training and ongoing support of 45 facilitators, implementing the system roll-out, developing supporting curriculum, updating performance systems and evaluating metrics. Outcomes for the Initiative demonstrated reduced turnover, decreased contract labor and improved employee and patient satisfaction. While working with The Heart Hospital of New Mexico, the hospital was recognized as the 2006 New Mexico's Best Place to Work -- Rank #1 among large employers.

Education:

Dorothy Sisneros earned a M.S. and M.B.A. She is a DiSC facilitator and a member of SHRM and ASTD. She is a Founding Fellow of the American Association of Cardiovascular and Pulmonary Rehabilitation. She serves on the Executive Leadership Team for the Go Red for Women of the American Heart Association in Phoenix.

Testimonials:

“I have high regard for Dorothy’s practical, results-oriented approach to creating an environment of creativity, open-mindedness and service excellence.”

Diana Hanyak, CEO

"Working with Dorothy and her team was the greatest learning and growing experience a young manager or supervisor can ask for. Dorothy has helped me become the leader I am today, for which I will always be grateful! Thank you Dorothy."

Tomasz Sobczak

"Dorothy and the Thunderbird Leadership Group provided the consulting expertise to assist our Fortune 500 Company with needs assessment, the development and the implementation of our Service Excellence initiative. The Thunderbird team were very creative with program design, materials and facilitation of the work of our Advisory Council, whose responsibility was to recommended the mission, values and business metrics to be tracked as part of our ongoing employee engagement work. The results speak for themselves. For every program metric and goal, performance improvement occurred. Our goals were established for quality, financial performance, employee and customer satisfaction. Dorothy's group helped us implement Service Excellence in all 84 hospitals and at our corporate office, and that work continues to provide value, employee commitment and customer loyalty. I recommend Dorothy and Thunderbird as management consultants to become valued members of any organization's team who wants to improve its culture and performance in all areas."

Gaylia Bond


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