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In Pursuit of the Quality Patient Experience
Welcome to the Quality Patient Experience...
Home of Wendy Leebov and Associates.
Click below for an important message from Wendy.
We help you elevate the patient experience and patient satisfaction to a breakthrough level.
Wendy Leebov and Associates provide sustainable solutions that make higher patient satisfaction and the quality patient experience consistent, reliable and predictable.
Our specialties: Caring communication and anxiety reduction – because these are essential to breakthroughs in patient satisfaction. Wendy Leebov’s Guiding Principles reveal the keys.
Our tools and strategies will help you to:
- Gain and sustain significant improvements in your patient satisfaction scores on the CAHPS, Press Ganey and Picker surveys
- Breathe new life into stale strategies
- Provide relief from board pressure and scrutiny
- Mobilize and engage physicians and staff in patient-centered care
Our approaches are:
- Respectful of people who are overwhelmed
- Uplifting in ways that managers and staff embrace and value
- Do-able, sustainable and cost-effective
Developed over 30 dynamic years of passionate learning and experience as healthcare change agents and strategists, we offer:
- Proven tools and tactics that make patient-centered, relationship-based care the reality for the patients and families you serve
- Books and articles packed with practical ways to implement patient-centered care and impact patient satisfaction
- Powerful programs that engage your physicians and staff, elevating their spirits and strengthening their sense of contribution
- Do-able, sustainable, cost-effective strategies tailored to meet your unique needs
You’ll find here valuable info and tools you can use if you’re a:
- Healthcare executive
- Chief nursing officer, nursing director or manager
- Physician entrepreneur
- Health plan executive
- Human resources professional
- Quality management specialist
- Patient advocate
- Training and staff development specialist
- Patient satisfaction or patient experience leader
- Service line or support service manager
- Emergency Department leader
- Organizational effectiveness coach, or
- Marketing maven
We hope you'll feel at home and take advantage of the free tools and articles we're providing here for your pursuit of the quality patient experience.
SIGN UP FOR HEARTBEAT:
WENDY'S FREE MONTHLY E-NEWSLETTERand receive your free, comprehensive Employee Recognition Toolkit. 
If you want practical approaches with sustainable impact, let us learn more about your needs, so we can help. Contact us.
About Wendy Leebov
I'm Wendy Leebov and I've spent more than 30 years in health care pursuing my vision of the quality patient experience....
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Healthcare Leadership Development
Healthcare leadership development is KEY to sustaining and furthering the gains of any strategy to enhance the patient experience.
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Patient Experience Skill Training by Wendy Leebov and Associates
Move your team to a higher level. Patient experience skill training strengthens the SKILLS AND COMPETENCIES key to excellent, not just adequate service performance.
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Healthcare Training Videos -- Patient Satisfaction Breakthroughs
Healthcare training videos by Wendy Leebov, Ed.D. Video-based training system. Excel in patient satisfaction and the patient experience.
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Hospital Patient Satisfaction Breakthroughs : Six Principles
Wendy Leebov shares her Six Principles Key to Breakthroughs in Hospital Patient Satisfaction and provides powerful free tools to address each principle.
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Nurse Patient Relationship Is Central to Patient Satisfaction!
In addition to competent clinical care, patients want a quality nurse patient relationship. We need to help nurses communicate their caring expertly at a personal and emotional level.
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The Physician Patient Relationship: Key to a Quality Patient Experience
Communication quality in the physician patient relationship is not a matter of “you have it or you don’t!” With focused skill-building, physicians can greatly enhance their communication.
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The Quality Patient Experience for Medical Practices and Ambulatory Care
Medical practices and ambulatory care centers today have a tremendous stake in creating a truly quality patient experience. Free tools and powerful services for practice leaders.
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Healthcare Professional Speaker Wendy Leebov
Wendy Leebov is a wonderful healthcare professional speaker who energizes and mobilizes large and small audiences of leaders, board members, and staff at conferences, leadership retreats...
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Books by Wendy Leebov
Wendy Leebov's books offer tried and true, totally practical, cutting edge strategies and tools for sustainable improvement in healthcare leadership and service quality.
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Wendy Leebov’s HeartBeat on the Quality Patient Experience: Free E-Newsletter
Wendy Leebov's E-Newsletter--HeartBeat on the Quality Patient Experience is free, full of tips, tools, and wisdom from her 30+ years of experience with healthcare teams that can ease your way.
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Privacy Policy
Our privacy policy protects your personal information so you can rest easy.
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Contact Us
Let us know if you have a question, comment, request or suggestion. We’re here to help.
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