In Pursuit of The Quality Patient Experience

Leebov Golde Group provides sustainable solutions that make higher patient satisfaction and the quality patient experience consistent, reliable and predictable.

Our specialties: Caring communication and anxiety reduction – because these are essential to breakthroughs in patient satisfaction. Our Guiding Principles reveal the keys.

Our tools and strategies will help you to:

• Gain and sustain significant improvements in your patient satisfaction scores on the CAHPS, Press Ganey and Picker surveys
• Breathe new life into stale strategies
• Provide relief from board pressure and scrutiny
• Mobilize and engage physicians and staff in patient-centered care

Our approaches are:

• Respectful of people who are overwhelmed
• Uplifting in ways that managers and staff embrace and value
• Do-able, sustainable and cost-effective

Developed over 30 dynamic years of passionate learning and experience as healthcare change agents and strategists, we offer:

• Proven tools and tactics that make patient-centered, relationship-based care the reality for the patients and families you serve
• Books and articles packed with practical ways to implement patient-centered care and impact patient satisfaction
• Powerful programs that engage your physicians and staff, elevating their spirits and strengthening their sense of contribution
• Do-able, sustainable, cost-effective strategies tailored to meet your unique needs

You'll find valuable information and tools if your a:

• Healthcare executive
• Chief nursing officer, nursing director or manager
• Physician entrepreneur
• Patient experience champion
• Health plan executive
• Human resources professional
• Quality management specialist
• Patient advocate
• Training and staff development specialist
• Patient satisfaction or patient experience leader
• Service line or support service manager
• Emergency Department leader
• Organizational effectiveness coach, or
• Marketing maven

We hope you'll feel at home and take advantage of the free tools and articles we're providing here for your pursuit of the quality patient experience.

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If you want practical approaches with sustainable impact, let us learn more about your needs, so we can help. Contact us.

Leebov Golde Group

Leebov Golde Group has demonstrated expertise in executive leadership, organizational change and training, and share these special abilities...

Patient Experience Skill Training by Leebov Golde Group

Move your team to a higher level. Patient experience skill training strengthens the SKILLS AND COMPETENCIES key to excellent, not just adequate service performance.

The Doctor-Patient Relationship is Key to Effective Patient-Centered Care

Thrive in 21st century healthcare with 7 physician communication competencies KEY to the effective doctor-patient relationship and truly patient-centered care.

Nurse Patient Relationship Is Central to Patient Satisfaction!

In addition to competent clinical care, patients want a quality nurse patient relationship. We need to help nurses communicate their caring expertly at a personal and emotional level.

Healthcare Leadership Development

Healthcare leadership development is KEY to sustaining and furthering the gains of any strategy to enhance the patient experience.

Healthcare Training Videos -- Patient Satisfaction Breakthroughs

Healthcare training videos by Wendy Leebov, Ed.D. Video-based training system. Excel in patient satisfaction and the patient experience.

Hospital Patient Satisfaction Breakthroughs : Six Principles

Wendy Leebov shares her Six Principles Key to Breakthroughs in Hospital Patient Satisfaction and provides powerful free tools to address each principle.

The Quality Patient Experience for Medical Practices and Ambulatory Care

Medical practices and ambulatory care centers today have a tremendous stake in creating a truly quality patient experience. Free tools and powerful services for practice leaders.

Patient Experience Webinar Series

Leebov Golde Group Patient Experience Webinar Series provides the info and tools to achieve real gains in your patient experience strategy, nurse communication, the doctor-patient relationship…

Healthcare Professional Speaker Wendy Leebov

Wendy Leebov is a wonderful healthcare professional speaker who energizes and mobilizes large and small audiences of leaders, board members, and staff at conferences, leadership retreats...

Books by Wendy Leebov

Wendy Leebov's books offer tried and true, totally practical, cutting edge strategies and tools for sustainable improvement in healthcare leadership and service quality.

Wendy Leebov’s HeartBeat on the Quality Patient Experience: Free E-Newsletter

Wendy Leebov's E-Newsletter--HeartBeat on the Quality Patient Experience is free, full of tips, tools, and wisdom from her 30+ years of experience with healthcare teams that can ease your way.

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