In Pursuit of The Quality Patient Experience
Welcome to The Quality Patient Experience...
Home of Leebov Golde Group.
The Leebov Golde team can help you elevate the patient experience
and patient satisfaction to a breakthrough level.
Click below for an important message from Wendy Leebov.
Leebov Golde Group provides sustainable solutions that make higher patient satisfaction
and the quality patient experience consistent, reliable and predictable
Our specialties: Caring communication and anxiety reduction
these are essential to breakthroughs in patient satisfaction. Our
reveal the keys.
Our tools and strategies will help you to
Our approaches are
- Gain and sustain significant improvements in your patient satisfaction scores on
the CAHPS, Press Ganey and Picker surveys
- Breathe new life into stale strategies
Provide relief from board pressure and scrutiny
- Mobilize and engage physicians
and staff in patient-centered care
Developed over 30 dynamic years of passionate learning and experience as healthcare
change agents and strategists, we offer
- Respectful of people who are overwhelmed
- Uplifting in ways that managers
and staff embrace and value
- Do-able, sustainable and cost-effective
You'll find valuable information and tools if your a
- Proven tools and tactics that make patient-centered, relationship-based care
the reality for the patients and families you serve
- Books and articles
packed with practical ways to implement patient-centered care and impact patient
- Powerful programs that engage your physicians and staff,
elevating their spirits and strengthening their sense of contribution
sustainable, cost-effective strategies tailored to meet your unique needs
- Healthcare executive
- Chief nursing officer, nursing director or manager
- Patient experience champion
- Health plan executive
- Human resources professional
- Quality management
- Patient advocate
- Training and staff development specialist
Patient satisfaction or patient experience leader
- Service line or support service
- Emergency Department leader
- Organizational effectiveness coach,
- Marketing maven
We hope you'll feel at home and take advantage of the free tools and articles we're
providing here for your pursuit of the quality patient experience.
If you want practical approaches with sustainable impact, let us learn more about
your needs, so we can help.
- Leebov Golde Group
Leebov Golde Group has demonstrated expertise in executive leadership, organizational
change and training, and share these special abilities...
- Patient Experience Skill Training
by Leebov Golde Group
Move your team to a higher level. Patient experience skill training strengthens
the SKILLS AND COMPETENCIES key to excellent, not just adequate service performance.
- The Doctor-Patient Relationship is Key
to Effective Patient-Centered Care
Thrive in 21st century healthcare with 7 physician communication competencies KEY
to the effective doctor-patient relationship and truly patient-centered care.
- Nurse Patient Relationship Is Central to
In addition to competent clinical care, patients want a quality nurse patient relationship.
We need to help nurses communicate their caring expertly at a personal and emotional
- Healthcare Leadership
Healthcare leadership development is KEY to sustaining and furthering the gains
of any strategy to enhance the patient experience.
Training Videos -- Patient Satisfaction Breakthroughs
Healthcare training videos by Wendy Leebov, Ed.D. Video-based training system. Excel
in patient satisfaction and the patient experience.
- Hospital Patient Satisfaction Breakthroughs
: Six Principles
Wendy Leebov shares her Six Principles Key to Breakthroughs in Hospital Patient
Satisfaction and provides powerful free tools to address each principle.
- The Quality Patient Experience for Medical
Practices and Ambulatory Care
Medical practices and ambulatory care centers today have a tremendous stake in creating
a truly quality patient experience. Free tools and powerful services for practice
- Patient Experience Webinar
Leebov Golde Group Patient Experience Webinar Series provides the info and tools
to achieve real gains in your patient experience strategy, nurse communication,
the doctor-patient relationship…
- Healthcare Professional Speaker
Wendy Leebov is a wonderful healthcare professional speaker who energizes and mobilizes
large and small audiences of leaders, board members, and staff at conferences, leadership
- Books by Wendy Leebov
Wendy Leebov's books offer tried and true, totally practical, cutting edge strategies
and tools for sustainable improvement in healthcare leadership and service quality.
- Wendy Leebov’s HeartBeat on the Quality Patient
Experience: Free E-Newsletter
Wendy Leebov's E-Newsletter--HeartBeat on the Quality Patient Experience is free,
full of tips, tools, and wisdom from her 30+ years of experience with healthcare
teams that can ease your way.
- Contact Us
Let us know if you have a question, comment, request or suggestion.